The determining factor between the success or failure of your organization will come down to how well you as a leader implement the 8 levers of employee engagement. Last week, we talked about the levers 3 and 4, Compensation and Benefits. This week, we continue our deep dive into the Corporate Leadership Council’s study on employee engagement by looking at the importance of Onboarding and Day-to-Day Work.


In most companies, onboarding consists of a new employee arriving on day one and receiving brief training on their job functions, company policies, and benefits. However, true onboarding is a much bigger event than a tour of the office and introduction to the manager. It should be treated as an event with a mission to solidify a new employee’s decision to join the organization.

Most organizations don’t onboard with the intent to “wow” an associate. As a leader, this is your chance to let a new hire know that you value them and are dedicated to their success. If your new employee is having any second thoughts about accepting their position, the enthusiasm and care surrounding your onboarding process can serve as the remedy to assure them they made the right decision. Effective onboarding is the really the first step toward long-term retention.

Day-to-Day Work

Leaders, do your employees know what is expected of them every single day? Most loan officers don’t have a standard set of operating principles that guide their daily activities. These operating principles are the minimum expectations associates should be meeting each day. By having these in place, mortgage professionals see a clearly defined path they can follow in order to achieve success. Helping your team establish a daily process and empowering them to fulfill it will lead to greater job satisfaction and overall engagement with the organization.

Check back next week to learn about the final two levers of engagement!

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