As a leader, you are ultimately responsible for shaping the culture of your branch or company. The decisions you make determine not only the future of your business, but also the lives of your associates. These decisions will greatly affect the way your team perceives you as a leader. Based on your choices, they will read an unspoken message about whether or not you have their best interests at heart.
When you have to make a decision about your business, is profit the first thing that comes to mind? Of course, profit is a factor in all decisions. We must make money to survive. However, instead of looking at every choice only through the filter of profitability, ask yourself instead what is right for your employees and your customers. If you let these factors determine your decision-making process, you’ll win every time.
By building loyalty, you ensure future profit. A well-cared-for associate will be a better performer and will continue to grow for years to come under your leadership. A well-cared-for customer will keep doing business with you and will send other people your way. In the long run, the relationships you form will be the deciding factor in the success of your business.
In our previous blog, we began the discussion of building a culture of excellence by cascading your vision. Add great decision making, and you are well on your way! Check back in to learn the final factors in shaping a culture of excellence!
