She was considered one of the greatest leaders in business. She received praises for all the work she did in helping to build the people within the company both personally and professionally and for how she set standards that were perfectly communicated.

Her ability to set expectations, inspect what she expected, and hold people accountable was never heavy-handed. Many in the company shared how much they respected her, trusted her, and that they would even remain loyal to the organization specifically because of her leadership.

Over time, her reputation grew, and people from all over the world were looking to be a part of her company. And as more and more talented and committed people joined the organization, they in turn attracted others who would join as well. The company grew, expanding into many new regions around the globe.

With a leadership style that encouraged an entrepreneurial spirit while recognizing and rewarding personal contributions and performance, her following continued to grow larger and faster than anyone in the company expected. Each department knew they had her total support. They invited her into their meetings. One of the things the people loved most about her was that she gave everyone the freedom and autonomy to make daily decisions, trusting they would do what was best for the team, the company, and the community.

If people did make mistakes, she always offered grace and forgiveness, explaining how to fix the situation or move forward on the best path possible and forget the sins of the past. As a leader, her ability to give people second, third, fourth and fifth chances became legendary.

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Written by Michael “Go-To” Norton, XINNIX President, former CEO and Founder at Tramazing, former President of the Zig Ziglar Corporation, and former Executive Vice President of Sandler Corporate Training, Michael Norton has helped companies accelerate their growth by elevating their talent through learning and development programs.

Michael has had the pleasure of working with world-class companies such as Siemens Healthcare, WebMD, 7-Up, Cardinal Health, Cemex, Boral, HPE, Indeed, Lonza, KONE, Evonik, Quest Software, Dell, Anixter, and many more. for 30+ years he has developed, written, delivered, reinforced, and sold sales and sales management training programs that deliver real ROI while fitting into a company’s culture, processes, daily sales workflow, and budget.

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