Most organizations believe that culture is the key factor of excellence, yet few organizations are intentional in making it happen. In XINNIX’s quest to truly change the future of our industry, we want to help leaders consider the possibilities for their own organizations by bringing together some of the mortgage industry’s very best executive leaders who are willing to share how they lead and what building a culture of excellence means to them and their companies. Last week, we talked about the importance of a clearly defined mission statement and a customer-centric approach to business. This week, we’re diving deep into how leaders can empower their teams by encouraging collaboration and embracing servant leadership.
Foster a Highly Collaborative Team Environment
A culture of excellence is a culture of collaboration. When problems arise—and they will—a team who knows how to work together will be much more successful than individuals who are going it alone. This means that as a leader, you want to empower your team to be collaborative. They need to “huddle well”.
When a problem comes up, do not simply walk by it. Instead, bring associates with various strengths and skills together in order to develop the best possible resolution. A team with a shared work ethic, vision, and process for problem-solving will excel in the face of the challenges that inevitably come with an ever-changing market.
Embraced the Philosophy of Servant Leadership
The traditional leadership model is a pyramid, with leadership at the top and management, employees, and customers falling under them. However, the servant leadership model subverts this placement.
Servant leaders know they work for their employees, who in turn work for the customers. They care for every member of their team the same way, from processor to top producer, because each person plays an integral part in the sales process and contributes to the growth of the organization. They mentor and coach as many associates as they can and then empower those associates to do the same for others. Servant leaders understand that their role is to ensure the success of everyone else.
Seek Wise Counsel When Making Decisions
Strong leaders seek out wise counsel in order to make critical decisions to find the best possible outcome for the organization. Whether referred to as a steering committee, leadership council, inner circle or otherwise, these spheres of influence are a sounding board and impact the way we design and run the business.
To be a healthy leader, you must seek out others for professional advice as well as counsel on critical decisions. No leader, no matter how powerful the position, knows all the answers to all the issues he or she will face. In fact, one of the most critical decisions any leader will make is whom they select to help them lead. Seeking out the help of others is a sign of strength. Ultimately, a leader must make the call, but getting input from others will help pave the way for success.
Come back next week to learn more best practices from the nation’s top executives. Want to hear our full conversation with our CEO roundtable? CLICK HERE to listen!