For operations

POWER

Sales support that makes an impact.

What it solves

Sales support professionals play a vital role in the success of your operation. POWER equips processors, assistants, junior LOs, and anyone supporting a Loan Officer with the best practices to enhance communication, partner effectively, and thrive in today's mortgage environment.

What you'll gain
Effective partnership with Loan Officers to deliver an exemplary customer experience.
A ‘Raving Fan’ service mindset, fully embraced.
Stronger communication with both customers and Loan Officers.
The agenda

Two classes, real impact.

Class 1
The Power of Communication
  • Identify the four basic communication styles of customers and LOs
  • Adjust your style to communicate effectively
  • Enhance email with six key tips
  • Conduct calls with more professionalism and focus
  • Address concerns and objections with a proven four-step process
Class 2
The Power of Partnerships
  • Implement best practices for stronger relationships with Loan Officers
  • Help LOs maintain a pipeline through effective weekly team meetings
  • Deliver exceptional service with a passionate spirit
Post-class tools
  • Actionable Tips for Overcoming Objections
  • Team Member Information Sheet
  • Communication Styles Reference Sheet
  • Email, Phone, and Listening Tips — and more
How it works

Two 60-minute on-demand classes led by XINNIX Performance Specialists, each with a handout to follow and complete, plus a suite of business tools to take the learning beyond the classroom.

Ready to power up your sales support?

$399 Per seat · On demand
Enroll
Book a strategy call