POWER™

Enhancing communication and partnership between loan officers and their processing teams

 

Intended Audiences

Available Formats

  • On Demand

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What’s Included

  • Two 60-minute, on-demand classes featuring seasoned XINNIX Performance Specialists who share their proven best practices
  • Students will gain access to valuable business tools so they can take their learnings beyond the classroom

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Sales support professionals play a vital role in the success of your operation. POWER™ equips your sales support with best practices to make an impact on your business and thrive in today’s mortgage environment. Need guidance? Our team is ready to help.

This program helps operations teams to:

  • Effectively partner with loan officers to provide an exemplary customer experience
  • Fully embrace a “Raving Fan” customer service mindset
  • Enhance communication with customers and loan officers

Agenda

Class I – The Power of Communication

  • Identify four basic communication styles of customers and loan officers
  • Adjust their communication style to effectively communicate with customers and loan officers
  • Avoid negative listening habits that interfere with communication
  • Enhance e-mail communications by implementing six key tips
  • Conduct customer and loan officer phone calls with increased professionalism and focus
  • Professionally address customer concerns and objections using a four step process

Class II – The Power of Partnerships

  • Implement best practices for building stronger relationships with loan officers
  • Assist loan officers in maintaining a pipeline through effective weekly team meetings
  • Determine how to assist loan officers in delivering exceptional service with a passionate spirit

Register for POWER™ today!

Talk to Us

If you have any questions about our programs or other offerings, we’d love to hear from you! Call us at 678.325.3500 or contact us online!

Become an Enterprise Partner

XINNIX Enterprise Partnerships empower businesses to achieve company-wide production growth with customized development programs, business management tools, highly-trained XINNIX Performance Specialists and more. Contact our sales team for more information.

Mortgage professionals find success and grow their business with XINNIX.

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Free Personalized Consultation

XINNIX is dedicated to your success. Whatever your professional goals, we can create a learning plan tailored to your needs.

Answer a few simple questions to receive personalized advice on the right programs to elevate your production.

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2 to 4 More Units per Month

XINNIX clients report a lift of an additional 2 to 4 units per month

Understand the XINNIX difference.

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Next Steps

Continue your XINNIX journey with THE COMPLETE LOAN APPLICATION, setting the stage for success through a focus on application quality, customer service and creating raving fans.

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