Listening for the voice of grace – Norton Knows

By May 12, 2022Norton Knows

So many of you enjoyed the quote I used last week, I thought I would begin this one with another of his quotes: “Graciousness is more than good manners. It is more than courtesy. It is the etiquette of the soul. True graciousness has such a divine quality we feel it is something that comes through us and not from us.” — Fred Smith

Can you think of a time when you made a mistake, large or small, and where the error could have led to a bigger problem or conflict, yet the person on the receiving end of your mistake gave you grace? Sometimes when we think we have failed someone or something the most or feel like we don’t deserve to receive grace or to be forgiven, we are forgetting the inherent goodness and graciousness found in most people.

As the quote above points out, grace is not something that comes from us, it is something that comes through us and is demonstrated by our actions. Saying the words “I forgive you,” or “Don’t worry, it’s OK,” are a good start, but will be taken as insincere if the actions, body language, and tonality don’t support what is being said.

Have you ever withheld offering grace or forgiveness? When we withhold giving grace to someone, we are actually doing more harm to ourselves than to the person who offended us or who made a mistake that had an impact on our lives. Yet, when we are at fault, we hope that the person we wronged in some way will offer us grace and forgive us. Giving grace is so freeing as it takes a heavy burden of anger or resentment off our shoulders, and we can get back to living our best life as the best version of ourselves.

And when we can get comfortable with giving grace, we will be much more comfortable receiving grace, even when we feel like we deserve it the least. In this context, I am referring to giving and receiving grace as in forgiveness. When we think of the other definitions of grace such as simple elegance or refinement of movement, or courteous goodwill, and then couple those with offering someone grace, it emphasizes or punctuates our sincerity.

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Written by Michael “Go-To” Norton, XINNIX President, former CEO and Founder at Tramazing, former President of the Zig Ziglar Corporation, and former Executive Vice President of Sandler Corporate Training, Michael Norton has helped companies accelerate their growth by elevating their talent through learning and development programs.

Michael has had the pleasure of working with world-class companies such as Siemens Healthcare, WebMD, 7-Up, Cardinal Health, Cemex, Boral, HPE, Indeed, Lonza, KONE, Evonik, Quest Software, Dell, Anixter, and many more. for 30+ years he has developed, written, delivered, reinforced, and sold sales and sales management training programs that deliver real ROI while fitting into a company’s culture, processes, daily sales workflow, and budget.

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