Know the process, solve the problem – Norton Knows

By April 13, 2022Norton Knows

There were maybe 20 or so of us in the room. We had gathered for a small regional business meeting a few years ago. We shared strategies, stories, and came up with new ideas and identified some things that we needed to change about our businesses. Whenever we would gather for a day or two, we would usually try and build in some exercises and activities to keep it fun and engaging.

We had someone come in to teach us strategy. One of the exercises they used was trying to teach us and coach us on how to solve Rubik’s Cube. It generated a lot of laughs, some of us got it, some of us didn’t and some gave up trying. Then the owner of the business who was hosting us brought in his two young sons, and they had learned how to solve it. They came around the room offering help. It was a bit humbling.

More of us got it, a few more didn’t, and well, even a few more gave up.

The world record for solving Rubik’s Cube is 3.47 seconds. Did you catch that? 3.47 seconds. The old record was 4.22 seconds. The key to solving a problem or a puzzle is to know the system and apply the process.

As I watch some of the cooking shows, I am always amazed at the dishes that are served in such a short time frame. Five-star quality dishes created and made in sometimes as quickly as 20 minutes. The winners know the process, they have a system. They are given the ingredients, but more often than not, they must use their knowledge to know just how much of each ingredient needs to be used and for exactly how long it should be cooked.

Read the full article here


Written by Michael “Go-To” Norton, XINNIX President, former CEO and Founder at Tramazing, former President of the Zig Ziglar Corporation, and former Executive Vice President of Sandler Corporate Training, Michael Norton has helped companies accelerate their growth by elevating their talent through learning and development programs.

Michael has had the pleasure of working with world-class companies such as Siemens Healthcare, WebMD, 7-Up, Cardinal Health, Cemex, Boral, HPE, Indeed, Lonza, KONE, Evonik, Quest Software, Dell, Anixter, and many more. for 30+ years he has developed, written, delivered, reinforced, and sold sales and sales management training programs that deliver real ROI while fitting into a company’s culture, processes, daily sales workflow, and budget.

Leave a Reply