As a leader, you are ultimately responsible for shaping the culture of your branch or company. The decisions you make determine not only the future of your business, but also…
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To do incredible business, you need to do more than build business relationships with your customers. You need to create raving fans! However, you can’t do it alone. You need…
When you meet a new customer, be more than a business partner. Be a Mortgage Concierge, dedicated to ensuring they have a 5-star experience with your company. By putting in…
The best leads don’t always show up at 10 o’clock on Wednesday morning. In fact, some of the most serious prospects are likely to make contact after hours or over…
In the world of sales, positioning is crucial. This is a simple objective: to make your Key Targets™ think of you as the best mortgage originator and the only one…
The smallest things you do have the largest impact on your business. By maintaining consistent and effective follow-through, you gain a reputation of respect and credibility. Consider for a moment…
Good letter writing is a lost art in today’s society. With the onslaught of email, voicemail and faxes, good letter writing has gone the way of the dinosaurs. And yet,…
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